REFUNDS + EXCHANGES
At BOLO, we are committed to providing you with the best possible shopping experience. We understand that occasionally, you may need to return or exchange a product. Please read our Refunds Policy carefully to understand the terms and conditions governing refunds and returns.
We accept refund requests for the following circumstances:
- Damaged or Incorrect Items: If your order arrives damaged or if you received the wrong item, please contact our customer service within 7 days of receiving the order. We will be happy to assist in resolving the issue.
Non-Eligible Refund Requests
We do not accept refund requests for the following circumstances:
Change of Mind: We do not offer refunds for returns due to a change of mind or if you have ordered the wrong product.
To initiate a refund request, please follow these steps:
Contact Customer Service: Send a message to us via social media or the contact us page within 7 days of receiving your order. Please include your order number, a description of the issue, and clear photos if applicable.
Wait for Confirmation: Our customer service team will review your request and provide you with instructions on how to proceed. Please do not return any items without prior authorization.
Return the Item: If your refund request is approved, you will be provided with a return shipping label. Pack the item securely and use the provided label to return it to us.
Processing Time: Once we receive the returned item, we will inspect it for damage and verify the issue. Please allow up to  business days for us to process your refund.
Upon approval of your refund request, you will have the following options:
Full Refund: We will refund the full purchase price of the item(s) back to your original payment method.
Store Credit: If you prefer, we can issue a store credit for the refund amount, which you can use for future purchases on our website.
Shipping Costs for Returns
For eligible refund requests, we will cover the cost of return shipping. However, if the return is due to a change of mind or non-eligible reasons, the customer is responsible for return shipping costs.
Address Changes After Order Placement
If you need to change the shipping address after placing an order, please contact our customer service as soon as possible. We cannot guarantee changes to the address once the order has been processed.
For any further questions or assistance with refunds and returns, please contact our customer service team using the contact form. We are here to help and ensure your satisfaction with your shopping experience at BOLO.